Privacy Policy

1. Introduction
Welcome to Carpet Cleaner Leeds. Your privacy is important to us, and we are committed to protecting any personal information you provide when using our website. This Privacy Policy outlines how we collect, use, and safeguard your data. By using our website, you agree to the terms set forth in this policy. We encourage you to read this document carefully to understand your rights and our responsibilities when handling your information.

2. Information We Collect
We collect different types of information to provide and improve our services:

  • Personal Information: Name, email address, phone number, and any details you provide when booking a service. This information allows us to communicate with you effectively and provide a seamless customer experience.
  • Payment Information: If you make a payment through our website, we collect billing information such as your card details, though these are securely processed by third-party payment providers to ensure the highest level of security.
  • Automatically Collected Information: IP address, browser type, pages visited, and interactions on our website. This data helps us analyze visitor behavior and improve our services.
  • Cookies and Tracking Technologies: We use cookies to enhance your experience and track website usage. Cookies help us understand user preferences, allowing us to optimize our website for a better browsing experience.

3. How We Use Your Information
We use the information collected to:

  • Provide and manage our cleaning services efficiently.
  • Respond to inquiries and customer support requests in a timely manner.
  • Process payments securely and ensure a smooth transaction process.
  • Improve website functionality, navigation, and user experience.
  • Send promotional emails, service updates, and special offers (only if you opt-in).
  • Prevent fraudulent activities, detect security threats, and ensure compliance with legal obligations.
  • Conduct research and analysis to enhance our services and develop new features.
  • Customize user experiences based on individual preferences and past interactions with our services.

4. Sharing Your Information
We do not sell or rent your personal data. However, we may share your information with:

  • Service Providers: Third-party companies that help us operate our website, process payments, or provide customer support. These companies are contractually bound to protect your data and only use it for specified purposes.
  • Legal Compliance: If required by law, court order, or government request, we may share your information to comply with legal obligations or protect our rights and safety.
  • Business Transfers: If our business is sold or merged, your data may be transferred to the new entity. In such cases, we will notify you of any significant changes.

5. Data Security
We implement security measures to protect your personal information from unauthorized access, alteration, or disclosure. This includes encryption, secure data storage, and restricted access to sensitive information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. We encourage you to use strong passwords and avoid sharing sensitive information over unsecured networks.

6. Your Rights and Choices
You have the following rights regarding your personal data:

  • Access: Request a copy of the data we hold about you. We will provide this information in a structured, electronic format upon request.
  • Correction: Update or correct inaccuracies in your data to ensure that our records remain accurate and up to date.
  • Deletion: Request deletion of your data, subject to legal obligations and retention policies. Once your request is processed, your information will be removed from our systems.
  • Opt-Out: Unsubscribe from marketing communications at any time by following the opt-out instructions in our emails or contacting us directly.
  • Restrict Processing: In certain circumstances, you may have the right to restrict how we process your data.
  • Lodge a Complaint: If you believe we have mishandled your data, you have the right to file a complaint with a relevant data protection authority.

7. Cookies and Tracking Technologies
We use cookies to improve our website experience. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of our website, but you will still be able to access our core services. Our website may also use third-party analytics tools, such as Google Analytics, to track and report website traffic. These tools collect information anonymously and help us understand user behavior.

8. Third-Party Links
Our website may contain links to third-party sites. These external websites have their own privacy policies, and we are not responsible for their practices. We encourage you to review their policies before sharing any data. Clicking on third-party links is at your own risk, and we advise exercising caution when navigating away from our website.

9. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. This includes meeting legal, accounting, or reporting requirements. Once the retention period expires, we securely delete or anonymize your data.

10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically to stay informed about how we protect your data.