Terms and Conditions

Welcome to Carpet Cleaner Leeds! These Terms and Conditions govern your use of our website and services. By accessing or using our services, you agree to comply with these terms. Please read them carefully.

1. Definitions

  • Company: Carpet Cleaner Leeds, referred to as "we," "us," or "our."
  • Customer: The individual or business using our services, referred to as "you" or "your."
  • Services: Carpet cleaning and related services offered by Carpet Cleaner Leeds.
  • Website: Our official website where services and information are provided.

2. Scope of Services

We provide professional carpet cleaning services in Leeds, including but not limited to deep cleaning, stain removal, and upholstery cleaning. The scope of work will be detailed in the service agreement or booking confirmation.

3. Booking and Payment

  • All bookings must be made via our website, phone, or email.
  • A confirmed booking will require an agreed-upon service date and time.
  • Payments must be made before or upon service completion, unless otherwise agreed. We accept cash, credit/debit cards, and other specified payment methods.
  • If a deposit is required, it must be paid at the time of booking to secure the service.

4. Cancellation and Rescheduling

  • Cancellations must be made at least 24 hours before the scheduled service to receive a full refund.
  • Late cancellations may incur a cancellation fee of up to 50% of the total service cost.
  • Rescheduling requests should be made at least 24 hours in advance and will be accommodated based on availability.

5. Customer Responsibilities

  • Ensure access to the property at the scheduled service time.
  • Remove fragile items, valuables, and furniture as necessary before service begins.
  • Provide accurate details about the carpet’s condition and any special requirements.

6. Liability and Damage

  • We take utmost care in handling your carpets and property; however, we are not liable for pre-existing damage or wear and tear.
  • Any claims for damage must be reported within 24 hours of service completion.
  • We are not responsible for damage due to incorrect carpet material information provided by the customer.

7. Satisfaction Guarantee

  • We strive for 100% customer satisfaction. If you are unsatisfied, you must notify us within 24 hours, and we will arrange a re-cleaning if deemed necessary.
  • Refunds are provided only at our discretion, based on service assessment.

8. Health and Safety

  • We use eco-friendly and safe cleaning solutions. However, we recommend keeping pets and children away during the cleaning process.
  • We reserve the right to refuse service if working conditions are deemed unsafe.

9. Privacy Policy

  • We respect your privacy and handle your personal information per our Privacy Policy.
  • We do not share your information with third parties without your consent.

10. Force Majeure

  • We are not liable for service delays or cancellations due to unforeseen circumstances, such as extreme weather, power outages, or other uncontrollable events.

11. Amendments to Terms

  • We reserve the right to update these Terms and Conditions at any time. The latest version will always be available on our website.

12. Governing Law

  • These terms are governed by the laws of England and Wales. Any disputes will be resolved in the courts of Leeds.